This privacy statement is applicable to all our services provided by Louwman Exclusive Cars B.V., Hereafter: LEC, part of Louwman Group.
This privacy statement contains the following elements:
- The responsible party
- Our goal: protection of personal data
- What is personal data
- Which personal data do we process
- What do we use your personal data for
- Security and processors
- Your rights and contact
1. The responsible party
LEC is responsible for the processing of your personal data.
LEC strives to deliver services of the highest level. Trust is for us an essential factor. We see respect for the privacy of our clients and careful handling of personal data as an important part of the reliability of our service. In this privacy statement you will find general information how we handle your personal data.
2. Our goal: protection of personal data
LEC respects the privacy of its customers. The protection of personal data while doing our daily work is therefore very important to LEC. Personal data is handled with the utmost care and security. LEC makes every effort to secure the collection, transmission and storage of personal data, in accordance with the nature of such information. LEC has implemented technological solutions with the aim of protecting your personal data against unauthorized access and use of this data. If necessary, we will adjust these measures when new, generally accepted security standards or technology become available.
3. What is personal data?
Once data can identify you as a person, this data is called personal data. Examples of personal data are your name, address, date of birth and bank account number. Your IP address or username can also be personal data. In order for you to use our services, we need some of your personal data.
4. Which personal data do we process?
We would like to provide the service you are used to from us. In order to ensure you can use our services, we need some of your personal data. Depending on the service or the product you order from us, we may, among other things, request the following personal data from you:
Date of birth
Username and password
We will only use your entered personal information for the purposes as communicated before. Further on in the privacy statement you can find more information about a few of these purposes. Besides that, LEC can process the following information as part of the execution of an agreement.
- Car registration number, serial number and model of a vehicle;
- Technical detail of a vehicle;
- Service history of a vehicle;
- Ownership history of a vehicle (ascription data);
- Other data relevant to the concerning agreement;
- Technical data of a vehicle, including connected car.
5. What do we use your personal data for?
No sale of personal data to third parties
We would like to remain honest and transparent about the use of your personal data. The personal data you have provided to use the services of LEC will only be used for the purposes mentioned below. We will not sell your personal data to third parties, data may however be exchanged within the aforementioned purposes within the Louwman Group, the importer or manufacturer of your product.
Purpose en usage of personal data
The processing of your personal data always happens on the basis of legal grounds, namely:
- Execution of an agreement with you;
- Justified interest of LEC or a third party, like marketing, advertising, security, (crime) prevention, IT management, research and analysis of its own products or services, business management, legal affairs, internal management
- Your permission;
- A legal obligation; or
- Fulfilling a task of general interest.
We would like to explain the above information below.
As a car dealership, LEC supplies products and services in the broadest sense (service, maintenance, rental, leasing, financing, sales, mediation and a multitude of mobility services). We collect and use your personal data you have entrusted to us to be of service to you or to inform you. When you purchase a product, make use of a service or when you contact LEC, LEC records personal data. LEC processes this personal data to be able to execute our services as well as for the purposes mentioned below.
Preventing fraud and abuse. Unfortunately, companies including LEC, may sometimes be faced with incorrectly filed claims or declarations. This does not benefit LEC and its customers. Personal data can also be used to prevent this type of abuse.
Sharing with third parties. For a number of services we use external parties that support us in delivering the product or service you request and for that reason your personal data are shared with these third parties. Your personal data can be passed on to other companies within Louwman Group, or third parties that (help to) provide the services and/or products offered, including car importers or car manufacturers Lexus Netherlands, Bentley Motors Limited, Automobili Lamborghini SpA, Maserati SPA, McLaren Automotive Limited, Morgan Motor Company Sales Ltd; Rolls-Royce Motor Car Limited, TVR Parts LTD, TVR Manufacturing Limited. Of course we have good agreements with these external parties about the careful handling of your personal data.
If you have explicitly given permission for this, the aforementioned car importers, car manufacturers and other companies within Louwman Group (see www.louwmangroup.nl), including Alcredis
Finance, Suzuki Netherlands, Louwman Dealer companies, Van Dorst Automotive, Blauwendaal, Rüttchen Automotive, Auto. nl and the Louwman Museum – This sentence is not finished in the Dutch version. These companies may offer you information about their services and/or products. If you no longer wish to receive this information, you can always withdraw the permission you have given.
Improvement of the services. We use your personal data we collect via our services to be of good service and to develop new product and services.
Improvement website and applications. To continuously be able to improve our website, LEC keeps (personal) data about the use of our website through cookies, web beacons and similar technologies for storing information. Our goal is to personalise advertisements and provide a better, quicker and saver customer experience.
We may share data, which can in certain circumstances contain personal data, with third parties that carry out analyzes for us. For information about cookies, or if you do not want cookies, we refer to our cookie statement (see www.louwmanexclusive.nl/cookiebeleid).
Customer relations and marketing. We process personal data for our customer relations and to be able to execute relevant marketing activities. With the help of data from internal and external sources and your visits to our webpages we can offer you relevant commercial offers via mail, phone or internet.
Legal obligations. It may be needed for us to provide personal data to authorities or other third parties. For example in the case of a legal obligation or for the execution of public law task.
Retention period. We keep your personal data no longer then required unless we have a legal obligation to keep the data for a longer period. We require your data to be of better service to you. This also determines the period we keep your personal data. We only keep personal data as long as it is needed to be of better service to you or if we have a legal obligation to do so. Hereafter we will destroy, shield or anonymize your personal data.
To be able to meet our contractual commitments, collected personal data can be kept as long as the contract is valid and, depending on the type and size of contract, for a longer period to meet the legal obligation for retention and to be able to answer questions or solve complaints after the end of a contract.
Data which in our opinion is necessary to assess claims against us or to institute criminal proceedings or to prevent claims against you, us or third parties can be retained by us as long as the relevant procedures could be instituted.
6. Security and processors
We protect your personal data stored by us. We do our utmost to protect your personal data against unauthorized access, loss or theft. We have drawn up an internal policy to ensure our products and services are organized in such a way that an appropriate level of security applies by default. Employees of LEC only have access to your personal data if this is applicable for them to perform the tasks that come with their jobs.
We have agreements concerning the security of your personal data which is processed through an external party. If we use an external party to process personal data for us, we ensure this party also meets our security requirements. We arrange this by means of a so-called ‘processor agreement’ in which we, among other things, make agreements about the security measures which are required and about the use of the personal data.
7. Your rights and contact
You have the right to view the personal data of you that we process. In addition, in some cases you
are entitled to have the processing of personal data corrected, blocked or removed. You also have the right to withdraw your consent, insofar as our processing of your personal data is based thereon, the right to file a complaint with the Dutch Data Protection Authority, the right to limit the processing concerning your data and the right to data portability. The latter means you can have your personal data transferred. If you want to use your rights, please contact LEC. If you have any questions about the way in which LEC handles your personal data, or if you wish to exercise one of your privacy rights, you can contact LEC via , stating ‘Privacy Louwman Exclusive Cars’. If LEC cannot fully determine which personal data your request for access to, change or deletion relates to, LEC may ask you to further specify your request. LEC suspends the execution of your request until you have provided the further specification.